Refund & Cancellation Policy

1. Payment and confirmation

A booking is confirmed only after VendSpace records a successful payment and issues a confirmation. A pending reservation is not a guaranteed stand allocation.

2. Vendor cancellation

• Cancellation requests must be submitted through the official support channel and must include the booking reference.
• Approval depends on the date of the request, whether the stand can be reassigned, and costs already incurred.
• Processing fees, payment-provider charges, taxes already remitted, and non-recoverable event costs may be deducted where permitted.
• No refund is guaranteed merely because a vendor decides not to attend.

3. Non-refundable circumstances

• Failure to attend, arrive on time, complete setup, or operate the stand.
• Removal or suspension for breaching vendor rules, safety requirements, or lawful organiser instructions.
• Incorrect information supplied by the vendor or failure to obtain licences, permits, stock, staff, transport, or equipment.
• Reduced sales, weather changes, programme changes, artist changes, crowd levels, or dissatisfaction with commercial performance.
• Unauthorised transfer, resale, sharing, or subletting of a stand.

4. Operational changes

A reasonable change to stand allocation does not by itself create a right to a refund where a suitable assigned stand remains available. Organisers may make reasonable changes for safety, security, crowd management, infrastructure, sponsorship, or venue operations.

5. Event postponement or cancellation

If the entire event is cancelled by the organisers and no replacement date or comparable vendor opportunity is provided, the organisers will communicate the applicable refund process. Where the event is postponed, payments may be carried forward to the rescheduled date before refunds are considered.

• Refund decisions may account for non-recoverable third-party and event costs.
• Force majeure events are handled according to the Terms and Conditions and applicable Ghanaian law.

6. Duplicate or erroneous payment

Verified duplicate payments or clear payment errors should be reported promptly. After reconciliation, any approved amount will be returned through an available method appropriate to the original payment channel.

7. Refund review and timing

Submitting a request does not mean it has been approved. Approved refunds are processed after identity, booking, payment, and reconciliation checks. Banking and mobile-money processing times are outside the organisers' direct control.

• The requester may be asked for identification and proof of payment.
• Refunds are paid only to the verified payer or another legally authorised recipient.
• Chargebacks or disputes raised without first contacting support may delay reconciliation.