Frequently Asked Questions

Create a vendor account with your business details, choose how many stands you need (one or more), accept the vendor terms, and pay securely through Trite. The current price per stand is always shown on the booking page.

Stand numbers are assigned automatically in ascending order the instant your payment is confirmed — there is nothing to pick, no maps, no reservations.

Your stands are confirmed and numbered the moment Trite confirms your payment. You immediately receive your stand numbers and confirmation codes on screen, by SMS, and as a downloadable PDF.

Nothing is claimed until a payment succeeds, and assignment is atomic — two vendors can never be given the same stand number. If stands sell out before your payment completes, your payment is flagged for review and the organisers will resolve it with you.

Each stand you buy gets a unique short code (like VS-4K7P2). You present a code at the gate to check in. Codes stay permanently available in your VendSpace account.

Yes — you may register for one or more stands in a single booking. The total is simply the number of stands multiplied by the per-stand price shown at checkout.

Stand changes require organiser approval and depend on availability, pricing, safety, and operational constraints.

No. A stand may not be sold, sublet, shared, or transferred without written organiser approval.

Reasonable allocation changes may be made for safety, infrastructure, sponsorship, security, crowd management, or venue operations. The organisers will communicate affected assignments.

Confirm that the payment method has sufficient funds and that the details are correct, then retry before the reservation expires. Do not repeatedly pay if your account has already been debited; contact support with the transaction reference.

Report the duplicate payment with both transaction references. The payments will be reconciled before any approved refund is processed.

Yes. A verified payment should produce a booking confirmation and receipt linked to your vendor account.

Refunds are not automatic. Eligibility depends on the reason, timing, event status, costs already incurred, and the Refund & Cancellation Policy.

Provide accurate registration information and any licences, health certificates, identification, or permits required for your products and services when requested.

Electricity access is subject to the facilities assigned to the relevant zone and organiser approval. High-load equipment, generators, gas, and open flames must be declared and approved.

Only where permitted and operated in accordance with food-safety, fire-safety, venue, and organiser requirements.

Only with prior approval and subject to safe placement, fuel handling, noise, emissions, and fire-safety controls.

Sound must remain within approved limits and must not interfere with the event programme, emergency announcements, or neighbouring vendors.

The vendor remains responsible for stock, equipment, cash, staff, and insurance. Report theft or security incidents immediately.

Sign in with the account used for registration to view the booking, payment status, stand details, and available documents.

The organisers may warn, suspend, relocate, close, or cancel the stand depending on the seriousness of the breach. Removal for misconduct does not automatically qualify for a refund.

Operational notices may be sent using the email address and phone numbers supplied during registration, including by SMS, phone, WhatsApp, or platform notification.